Problem:

• Carriers did not have a way to submit invoices to shippers once a shipment was delivered. Every shipper has a different process for reviewing and reconciling these invoices. Shippers and carriers need a way to resolve disputes without resulting to phone calls or long email threads.

Highlights:

• Conducted a week-long design sprint with members of engineering, design, sales, CS and customers to expedite the design process and focus the design vision.

• Executed a design that was developed into an MVP and released to customers but was able to scale as we iterated and added in enhanced features for more complex workflows.

• There was rapid adoption of the feature resulting in a 35% monthly growth rate and current metrics show 4000 invoices/week being processed.

Problem:

• Customers do not have a way to collaborate with their vendors in the platform. That lack of visibility into the status of PO’s creates blind spots in the lifecycle of an order. Both parties end up being reactive to issues rather than managing by exception and proactively resolving issues ahead of time.

Highlights:

• Created multiple iterations of a prototype to simulate the interaction between both parties. Presented this prototype to customers, engineering and internal stakeholders to gain feedback.

• Narrowed in on an MVP design that would allow our engineering team to meet a customer deadline as well as meet the customers functional requirements.

• Aligned my designs with the product roadmap in order to allow the feature to scale from the MVP into a more advanced feature without rearchitecting the existing UI.